It might just be undergoing a standard check for restricted items or tax calculations!
If your tracking does not update for over a week, we recommend reaching out directly to your local customs office to get it cleared.
Why is my package stuck at customs?
Articles in this section
- What if I receive an item different from what I ordered?
- How do I close my account?
- Why isn't my credit card working at checkout?
- Why isn't my PayPal working at checkout?
- Why are there items I cannot purchase even though they were in my cart?
- What if I buy a CTD item that turns out to be restricted from international shipping?
- What if my item arrives damaged or defective?
- Why is my package stuck at customs?